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CLIENT FEEDBACK FORM

Anti-Red Tape Authority (ARTA) Client Satisfaction Measurement (CSM) Prescribed Form

HELP US SERVE YOU BETTER!

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better experience. Personal information shared will be kept confidential and you always have the option to not answer this form.

Client Type *
Sex *
Age *
Transaction Date *
Region of Residence *
Service Availed *
Contact Number *

INSTRUCTION: Check mark (✔) your answer to the Citizen’s Charter (CC) questions.

INSTRUCTION: Please choose the column for the Service Quality Dimensions (SQD) 0 - 8 that most closely matches your response.

We value your opinion. In this regard, may we know the name/s of personnel who you consider as having rendered commendable service/s?
Suggestion on how we can further improve our services:
Email address (Optional):

Anti-Red Tape Authority (ARTA). Client Satisfaction Measurement (CSM) Prescribed Form

THANK YOU

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How much did you pay?
Please enter the amount.
If you did not pay any fees, click Select N/A.

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