corporate governance
scorecard
scorecard
TransCo's
FOI
FOI
citizen's
charter
charter
disclosure
requirements
requirements
fit-all fund
management
management
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CONTACT US
You may contact us through our Help Desk: customerservice@transco.ph
Or call us at: 63 (02) 7 902-1500
Comments and questions are welcome.
* indicates required field
HEAD OFFICE
Address: TransCo Building, Power Center Senator Miriam P. Defensor-Santiago Avenue (formerly BIR Road) corner Quezon Avenue, Diliman, Quezon City, 1100
Contact Number: 63 (02) 7 902-1500
BAGUIO OFFICE
Address: 3/F PEZA Administration Bldg., Loakan Road, Baguio City 2600
CEBU OFFICE
Address: Rm 3B, 3rd Flr., Cedaville Residences Bldg., Silver Hills Subd., Nasipit Talamban, Cebu City
DAVAO OFFICE
Address: Napocor Compound Kumintang St. Mintal, Davao City 8000
CLIENTS FEEDBACK FORM
HELP US SERVE YOU BETTER
This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transction will help this office provide a better experience. Personal information shared will be kept confidential and you always have the option to not answer this form.
Client Type
Sex
Date
Age
Region of Residence
Service Availed
Contact Number
INSTRUCTIONS: Check mark (/) your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official doucment that reflecs the services of a government agency/office including its requirements, fees, and processing times among others.
CC 1
I know what a CC is and I saw this office's CC.
I know what a CC is but I did NOT see this office's CC
I learned of the CC only when I saw this office's CC
I do not know what a CC is and I did not see one in this office (Answer N/A on CC2 and CC3)
CC 2
Easy to see
Somewhat difficult to see
Difficult to see
Not visible at all
N/A
CC 3
Helped very much
Somewhat helped
Difficult to see
Did not help
INSTRUCTIONS: Please put a check mark (/) on the colum that best corresponds to your answer.
SQD0. I am satisfied with the service that I availed.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD1. I spent a reasonable amount of time for my transaction.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD2. The office followed the transaction's requirements and steps based on the information provided.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD3. The steps (incuding payment) I needed to do for my transaction were easy and simple
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD4. I easily found information about my transaction from the office or its website.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD5. I paid a reasonable amount of fees for my transaction.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD6. I feel the office was fair to everyone, or "walang palakasan," during my transaction.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me
(Strongly Disagree)
(Disagree)
(Neither Agree or Disagree)
(Agree)
(Strongly Agree)
We value your opinion; in this regard may we know of your experience with any of our employees whom you have transacted that the corporation should commend for doing a good job:
Suggestion on how we can further improve our services (optional):
Email address (Optional):
