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FOI FEEDBACK FORM

HELP US SERVE YOU BETTER!


This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better experience. Personal information shared will be kept confidential and you always have the option to not answer this form.

Date *
NAME FOI REQUESTING PARTY *
LEGEND
1 - STRONGLY DISAGREE
2 - DISAGREE
3 - NEITHER DISAGREE OR AGREE
4 - AGREE
5 - STRONGLY AGREE
PERFORMANCE ASSESSMENT / PARAMETERS
RANK
(Please choose)
1 2 3 4 5 N / A
 
1. ARE YOU SATISFIED WITH THE HANDLING OF YOUR FOI REQUEST
2. DID YOU RECEIVED YOUR INFORMATION WITHIN 15 TO 35 WORKING DAYS?
YES NO
2A. FOR UNSUCCESSFUL REQUEST, ARE YOU SATISFIED WITH THE REASON PROVIDED?
2B. FOR SUCCESSFUL REQUEST, WAS THE RESPONSE YOU RECEIVED EASY TO UNDERSTAND?
3. DO YOU FEEL THAT WE COMMUINICATED WITH YOU EFFECTIVELY FROM START TO FINISH?
4. IS THERE ANYTHING WE COULD DO TO IMPROVE OUR SERVICE IN THE FUTURE?

Anti-Red Tape Authority (ARTA). Client Satisfaction Measurement (CSM) Prescribed Form

THANK YOU

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